Update ruined the printer

[rogersingh]

Printer was working fine. After an automatic update it stopped printing in colour. Tried everything, resetting, reloading drivers, computer settings, reloading applications nothing fixes the problem. Test page prints colour so it's not the hardware. Calling customer service is a joke. Bought the printer in UK moved to Europe and trying to get support is impossible. I cannot speak the lingo and need English. But keep getting told to speak to local support who don't speak English catch 22. It's a joke. Buying hp is not something I'm gonna catch onto. I'm having to dump a perfectly good printer and get a new one because hp can't find somebody to help me. 

[Irfan_06]

Hi @rogersingh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing in color on your Printer.

Request you to follow the below steps to fix the issue.

Uninstall the printer software and restart the device from which you are trying to print.

Install the printer software by clicking on the link.

Or

Install the printer with Windows built-in driver.

You can refer to this document to install the printer.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support