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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Updated Windows 10 is blocking all HP drivers on my PC

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02-19-2019 12:55 PM
I have 2 HP printers. A Laserjet P1102w and a DesignJet T120. I can't install any of them since I've formated my PC last week. I can't install the current driver, neither the old driver that comes in the laserjet. I can't even install the Universal Print Driver on any of the options. This last one shows an access denied, even though I'm on admin account. All of them start the process, and end with an error message. I'm pretty sure it's an windows permission problem. My Windows Update is stuck on an HP printer driver too, where I get an error (0x800703e3).
I've tried everything I've read on the forums.
02-20-2019 02:40 PM
Welcome to HP Forums!
I have a few steps to help you out:
Press "Windows key" + "r" to get the "Run" window.
Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now check for issue resolution.
If the issue persists, also try clean installing the printer drivers. Here are the steps:
First, unplug the USB cable from the printer if present.
Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
Restart your computer.
Then, use this link to access the HP website, find the drivers compatible with your windows and install it: www.hp.com/drivers
Once done, restart the device and check if it works, if it doesn't, create a new account and let me know if that helps.
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.