Updated drivers and now Printer doesn't work.

[EDENPC]

I received a notification to update my printer drivers, I performed the update and now my printer does not work. When I run the diagnostic test, it does not find anything wrong.

Can anyone help?

[Hawks_Eye]

Hi @EDENPC 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the situation—driver updates can sometimes cause the printer to stop functioning even though diagnostics show no issues. Let’s narrow this down step by step:

Confirm the Printer Model and OS
Could you share the exact printer model and the operating system version you’re using? Driver compatibility often depends on these details.

Check the HP App
Since the HP Smart app has been replaced by the HP App, open the HP App on your computer. Verify if the printer is listed and shows as connected. If it appears but doesn’t respond, that points to a driver mismatch.

Reinstall via HP App
If rollback isn’t available, remove the printer from Settings > Bluetooth & devices > Printers & scanners, then add it again through the HP App. This forces the system to fetch the correct driver.

Diagnose & Fix Tool
Run the Diagnose & Fix option inside the HP App. Even if the Windows troubleshooter shows no issues, HP’s tool can detect mismatches between the driver and firmware.

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

Would you let me know the printer model and OS version? That way I can point you to the exact HP driver package link for reinstalling.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.