Updated to iOS 10.15.6 and cannot print on officejet 4630 since then

[frustrated4630]

I updated to Mac OS 10.15.6 earlier this week and can no longer print.

My computer is recognizing the printer but ever document I print, in the printer window, it just says job "stopped" with no way to start it.

I can print test pages from my computer but not any other documents.

[TEJ1602]

@frustrated4630, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• How is the printer connected to the computer?
• Is there any antivirus software installed on your computer?
• Are you able to make photocopies on the printer?

Meanwhile, ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[frustrated4630]

Hello Tej1602,

The printer is connected to the computer wirelessly via our home network.  My work PC is able to print on the printer.  Also, I am able to send a test print page to the printer but not print for any application on my computer.

I am able to make photocopies and print from other computers in the household.

I do have Malwarebytes version 4.4.11 installed on my computer.

Both computer software (Catalina 10.5.6) and printer firmware are up to date.  I checked both.

Still not able to print.

Any other suggestions?

[TEJ1602]

@frustrated4630

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!