Updated to windows 10 64 bit Now printer wont work Driver error message

[mhale]

My printer was working before my laptop was updated to Windows 10 - 64 bit.  Now i have a driver error.  I have tried deleting and reinstalling software, and still not working I still have the same message for driver error when i go to actually print something But while its going through the install process its recognizing the printer is there.  It is not bluetooth capable so it is actually connected with a cord.  I tried to find if it was bluetooth capable but i found it is not. MY laptop is a Hp Envy dv6 Notebook pc.  I do know that it has got have to have something to with windows 10 because i am able to use the printer when on my other laptop.  We did not allow that one to update after having this problem. It has windows 7 on it.

[Betty0610]

@mhale

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!