Updating firmware

[vpalm]

I can't update the firmware using hp support ass. as it wont allow me to click the box in the pop up to update the printer's firmware. The printer is an hp envy 5030 all in one printer.

[Dragon-Fur]

@vpalm 

If the printer firmware needs to be updated,

OR

It is outdated and you want to update the printer firmware,

You can do so manually.

Download the Update package to your computer and then run the installation package.

Information and Download for the Firmware:

HP ENVY 5000 All-in-One Printer series Firmware Update 

What else?

It is not so important that the HP Support Assistant cannot run the printer firmware update.

It might be irritating, but using HPSA is not the only way to accomplish the goal.

Yeah, but...

If you can't stand it, you have the option to uninstall the HP Support Assistant and reload it.

Will that work?

Maybe - we don't have any direct control over what the HPSA is doing.  Mostly it works or you remove / reload it.

Application type of the HPSA can be uninstalled in Settings > Apps > Apps and Features

OR

If you are running the "Software" version of HPSA that exists in Control Panel > icon view > Programs and Features,

then

After HPSA is uninstalled, also uninstall HP Support Solutions

NOTE:  Confirm to remove all your personal data when you uninstall the HPSA.

After the software is uninstalled, Restart the computer and log in.

Open the HPSA website > Download and Install the latest version of the software.

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

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After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it,

Else

Right-Click on the installation package >  Select Run as Administrator

After the software is installed:  Restart the computer and log in

Optional - After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help and Troubleshooting for HPSA

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 HP Account - Login / Dashboard

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References / Resources

Information and How-to Instructions

HP Printers - Updating or Upgrading Printer Firmware 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5030 All-in-One Printer 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[vpalm]

Thanks for the feedback. Have solved the issue which turned out to be malware interfering with the install I believe. So the firmware's updated and I've uninstalled HPSA which I was having difficulties doing so.

Thanks

[Dragon-Fur]

@vpalm 

You are welcome.

Glad you caught that before it did more damage.

Stay Safe.

Carry on.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"