Updating printer driver for HP Photosmart C5180

[Zebedee48]

I have updated my Microsoft office 365 and now I cannot print from Excel Word or Notepad.  I can print emails though. Microsoft think I new to upgrade the driver for my printer but do HP still support this printer

[Jay_G24]

Hi @Zebedee48

Welcome to the HP Support Community. I'd be happy to assist you.

They are drivers available on HP.com for windows 10.

Click on the link to download and install the drivers-Software and drivers for HP Photosmart C5180 All-in-One Printer

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Zebedee48]

This has been done a few times now by the Microsoft technician but has made not difference.  The download is also dated 2015 which may not now support the new Microsoft Office 365.

thank you 

Zena

[Jay_G24]

Try installing the printer with windows built-in drivers-Installing and Using the Windows Built-in Print Driver

Keep me posted!

[Zebedee48]

Microsoft have done this for me but they have said that as the download is dated 2015 it will probably not support the new upgrade for Microsoft office 365.  What do you think please

[Jay_G24]

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from Software and drivers page

Keep me posted!