Upside down duplex printing

[emr88]

Recently my HP OfficeJet Pro 8720 has been printing the even numbered pages in duplex printing upside down.  I have checked the settings, removed the printer, the HP printer driver, restarted, re-installed the HP printer driver and configured it but the problem persists.  How can I fix this?  Thank you.

[Dragon-Fur]

@emr88 

Some ideas...

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Open

HP Printers - Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

Step 3: Update the Firmware

IF available,

Use Embedded Web Server (EWS) to find your printer's Firmware version

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Printer Information > Firmware Version

Example - EWS - Extract the firmware version from the full firmware version information.

Firmware Version

MANHHIPP1N001.2010A.00

If the firmware on the printer is older than the firmware available in Category Software and Drivers > Firmware, consider updating the firmware on the printer.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

What else?

Download and run this version of the print doctor

  HPPSdr_5.0.6.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

What else?

It likely will not help, but if the printer is balking due to the hardware being confused, 

If your printer has the "duplex" unit in the back of the printer,

Remove that unit (it should simply snap out without pulling very hard) - wait a second or two and then replace the unit back in the printer.

=========================================================

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8720 All-in-One Printer series 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[emr88]

The 8720 firmware version number is WMP1CN2024AR and it is the latest firmware.

The printer doctor utility did not find any issues with the printer and the driver.  It also printed a test page with no issues.