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HP Recommended

Hi,

Please open and close the input tray of the printer and evaluate the shown prompt - can you see the correct Paper Type and Size listed? e.g. as Paper Size as US Letter or A4 and the Paper Type as Plain Paper?

 

On the driver, also make sure the correct paper type is selected, with a Normal Print quality and not any Best Quality or Photo Paper setting.

 

Shlomi



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HP Recommended

ShiomiL - I owe you an apology - I did not see your last response on Oct 30 because it went to page 2 here.

 

The paper settings have been all good - always letter only.  When I print normally using the driver for 9015, it prints very fast.  But when I print using the driver for the old 8500, it is very very slow, like the PC and the 9015 are fighting, and the 9015 gives in only four lines at a time.

 

I have now tried BOTH your methods on my Win 10 Pro 64-bit PC - (a) taking the existing driver (the icon in Devices and Printers) for the 8500 and adding a TCP/IP port to the same IP as the 9015, and (b) going to the driver for the 9015 and adding the driver for the 8500.  (a) is better than (b), but (a) is still very very slow.   Both give me the "Print Preview" option that I want, but printing is too slow.

 

Strange - if I print from my old XP computer using its 8500 driver (but with the port changed to the IP for the 9015), it shows me "Print Preview" but prints much faster, almost like normal.

 

I have now cleared my Win 10 computer of all the new HP programming and reverted to a pre-9015 restore point.  I shall re-connect to the 9015 for the first time.  I would like NOT to import ANY programming or drivers for the 9015 - how can I manage that?

 

What do you suggest?

 

Thanks.

HP Recommended

 

Well, I've had some success --

NEWS FLASH - My new effort is going well so far. 

  • I powered down the 9015 and disconnected its AC cord.
  • I unplugged my home router from the internet by disconnecting its WAN ethernet cable, which was connected to Verizon FIOS.  The router remained on as a router for my home LAN.
  • I connected the LAN side of the router to the 9015 by ethernet cable.  Per the 9015 user guide, this will automatically switch off the WiFi on the 9015, and I know that the 9015 grabs tons of unwanted HP programming via WIFi, which I don't want.
  • I made sure that my old now-leaking 8500 was still on and connected by cable to the router (but with the print cartridge drawer up so it won't try to clean printer heads and leak more)..
  • I powered up the 9015 and waited.
  • I followed the 9015 user guide instructions to do two things, from the printer's own touch screen:
    • Restore Factory Defaults
    • Cold Reset to remove all settings
  • I noted the printer's new IP address on my LAN - that was easy to find on its small screen - 192.168.1.##.
  • Using Firefox on my Win 10 PC, I went to that IP and successfully accessed the 9015's Embedded Web Server.  I adjusted a few minor settings,
  • Now, the crux part 1 - I went to Devices and Printers on my Windows 10 Pro 64-bit PC and saw:
    • the icon for my old 8500 (still connected to its original IP port), with the good old name "HP Officejet Pro 8500 A909g Series", and it is the Default printer.
    • an icon for the 9015 but only for its WSD port with a name of "HPFCED** (HP OfficeJet Pro 9010 series)"
    • NO ICON for the 9015 by its LAN IP address - just what I wanted to see !!!
  • The crux part 2 - right-clicking the icon for the 8500, I added a TCP/IP port for the 9015's LAN IP address and left that selected.
  • I checked Printing Preferences and saw that my old list was still there, and made sure my favorite added Preference was the default (with Print Preview on).
  • I have now made many successful test prints on the new OJP 9015 using the 8500 icon and driver, with all first getting Print Preview as I want, and with the ability to change my Print Preferences as always (my favorites being my saved Preferences for Draft Black & White and Draft Color).  These prints on the new 9015 are a bit slower than on my old 8500, but fast enough.  At home, I rarely print many pages at once. 
    • Scan to Network Folder (shared folders on my PCs) cannot be programmed successfully - constant errors - but I know this is because my Win 10 Pro 64-bit logs on WITHOUT a logon password.  Last go-round, I found that if I add a password, this will start to work.  I don;t want to add a password to log on to my PC, but we'll see.
    • However, putting a document on the glass or in the feeder on the 9015 and then scanning from the printer's EWS on my browser using its Scan tab does work.  Note that I first had to turn on Webscan in the EWS's Settings - Security - Administrator Settings.
  • I reconnected the WAN side of my router to my FIOS, and all tests continues to go well.
  • I have not yet checked fax settings.
  • Note that I have not installed ANY programming for the 9015, not even the IT Administrators' Basic Drivers.  As far as I can tell, the only HP programming on my Win 10 PC is what I had gotten a long time ago for my 8500.

I'll post more as I go along.  But looks like I can keep this printer.

Thoughts?

 

HP Recommended

 

One detail - after rebooting my Win 10 PC, the 8500 printer shows greyed out in Devices and Printers and print jobs do not print.  I found out that the problem is in "See What's Printing" - it sets the printer to "Use Printer Offline" on the PC reboot,  Easy to fix.

Also, on reboot of the PC, the new Added Port tends to disappear.  But it's easy to re-add, and I don't reboot my PC often.

However, any thoughts on how to prevent these small glitches on reboot?

Thanks.

 

HP Recommended

Update - things are working so far - I am using the OJP 8500 software to print on my new OJP 9015, and I get Print Preview before every print as before.

However, in Devices and Printers, the printer icons and right-click dropdown menu sub-items tend to multiply.

Also, the printer has BOTH an icon for the TCP/IP software-driver queue and a separate icon for a connection by WSD.  What happens if I DISABLE WSD in the EWS settings for the 9015?  Will the TCP/IP connection continue to work?

Thoughts?

HP Recommended

Bump

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