Use SETUP cartridges that came with your printer HP 6978

[April1222]

Hello, 

I bought and set up this printer in January of 2022. I set up successfully and have been printing with it just fine. Now all of a sudden it says “Use SETUP cartridges that came with your printer.” It won’t let me past this screen and the printer won’t work at all despite unplugging and replugging and taking out cartridges and replacing them. I use HP cartridges. I don’t have the setup cartridges as I never thought I’d need them again as I have been using the printer successfully for the past couple of years. Please help. I have spent hours trying to get help from HP without success!

[A_Gayathri]

Hi @April1222 ,

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.