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Skyetender
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Message 1 of 2
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Flag Post

Use Setup Cartridges

‎09-22-2020 03:09 PM

HP Recommended
Product: HP Envy 5030
Operating System: Microsoft Windows 10 (64-bit)

Can anyone help please, I bought this printer in a sale I do not have the setup cartridges, and after many attempts I can`t get past this error, Use Setup Cartridges.

 

Thanks.

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-23-2020 08:17 AM

HP Recommended

@Skyetender

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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