Use scanner only (without printing)

[Jacob140]

Hi there!

HP OfficeJet Pro 9013 All-in-One Printer

My colour cartiges are empty, but I want to continue using the device only for scanning.

Initially it worked well, but then I got a new PC and ended up having to cold reset the printer to install it on the new PC.

Now, after restarting the printer, it is stuck on a screen that says: "Incompatible Cartridges: The printer is not designed to use continious ink systems. To resume printing, remove continious ink system and install original HP cartridges."

The printer still has its original cartridges in that it came out with.

I know the cartridges are empty, but I just want to get the printer going so I can use the scanner.  Is it possible?

Thanks in advance!

[Treeko]

Hi @Jacob140 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support