Using HP Deskjet 4155e with only USB

[maryw0913]

Hi, this is my first post, hope I worded it well.  Finding an All in One printer/scanner that's compatible with my setup is challenging now days. I do not have the capability to connect a printer to WiFi but can only connect it to my Windows 10 & 11 laptops with a USB cable and my laptops do not have continuous internet access but only when I go online to do online activities with a WiFi mobile hotspot which requires the WiFi capability of the laptop. I would like to use the Deskjet 4155e All in One printer/scanner. I have seen information and posts that seem to indicate the 4155e can be utilized exclusively with a USB only connection including for initial setup and ongoing use without ever actually requiring any WiFi connectivity or without requiring the host computer to have continuous internet access. I have also seen information and posts that seem to indicate the 4155e can be utilized exclusively using the offline capable Easy Start installed Full Feature software including for initial setup and ongoing use without ever actually requiring the use of the online dependent Smart app. But some information is mixed and confusing. Can anyone confirm that the 4155e can (or cannot) be setup and used (1) exclusively with a USB only connection, (2) with host computer that doesn't have continuous internet access, and (3) exclusively with the offline capable Full Feature software ? I realize this would not support all of the features and functionality that are available but it would support all of the functionality that I need. Any helpful information is very much appreciated.

[A_Gayathri]

Hi @maryw0913,

Welcome to the HP Support Community

I understand you are facing an issue with your wifi issues HP Deskjet 4155e wireless connection issue Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle
•  

This Printer is Compatible with Wi-Fi, you have to select the option Wireless 802.11a/b/g/n 

To Select this Wireless 802.11a/b/g/n  Press the key combination 

windows+R key 

Type ncpa.cpl Hit enter

Select the Wi-Fi router 

Right Click and go to properties

select configure

select Advance- 

Under advance- select 802.11a/b/gWireless Mode,

Check on the value tab- select Dual Band 802.11a/b/g

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps- HP printer setup (HP Smart app)

click here and follow the troubleshooting steps- HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps- HP printer setup (Windows built-in driver)

click here and follow the troubleshooting steps HP printers - Wi-Fi connection is lost after a router or network settings change

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

click here and follow the troubleshooting steps Find the wireless network password or PIN to connect an HP printer

uninstall the printer drivers from the device manager and reinstall 

If the issue persists, then please follow the steps mentioned in this document:

Use HP Print and Scan Doctor to check connectivity Only for Windows

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• Go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

Connect the printer to the TCP/IP port

• Touch the wifi icon ((i)) on the printer and take down the IP address 
• Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
• Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
• Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
• Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!