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I've had my HP OfficeJet 8028e for about 1.5 years now. When I first installed it, it asked me to sign up for Instant Ink, which was free for the first 6 months. Since my purchase, I received 1 set of ink in the mail, which I installed after the set that came with the printer ran out. What I didn't realize is that once the 6 months passed, Instant Ink would charge my credit card $4.28/month - even if I don't use it (I'm trying to limit printing/paper use). Maybe it told me that this would happen during install, but you know how it is - you're trying to get up & running, and often don't see the long-term impact. To make matters worse, the printer (hardwired to my network) often claimed to be offline, when it actually wasn't.

So I recently cancel Instant Ink, and I ordered remanufactured cartridges to curb costs (installed after Instant Ink ended).

Little did I know how deep this rabbit hole goes. After learning about "cartridge protection" - it seems my model doesn't have the option to disable that. I did a factory reset and tried installing from scratch, without "HP+" - but the printer seems to insist to finish installation by -re-signing up for HP+/Instant Ink.
My question is: Is there a way to use this printer without a monthly subscription and with remanufactured ink cartridges?

1 REPLY 1
HP Recommended

Hi @MSY1,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you. 

 

I see that you have a query related to the non-HP ink cartridges you are using on your printer.

 

Please refer to the below links for more information related to your issue.

 

https://support.hp.com/us-en/document/ish_1692853-70737-16

 

https://support.hp.com/hk-en/document/c05308850

 

https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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