Using HP Smart Print with a MAC

[PAPAM4650]

Dowloaded HP Print and Support App from the App Store for my MAC, but can not seem to get it to print.  I have the printer connected to the Network and it is showing up as connected at both ends, but when I try to print, nothing gets printed.

[Jerry_57]

Hi @PAPAM4650,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing issues with printing from your Mac using the HP Smart app. There are a few steps you can take to troubleshoot and potentially resolve the problem:
 

Check Printer Connection:
 

• Ensure that your printer is properly connected to the same network as your Mac. Verify this through the network settings on both the printer and the Mac.

Restart Devices:
 

• Restart both your printer and your Mac. This can resolve many connectivity issues.

Re-add the Printer:
 

• Go to System Preferences > Printers & Scanners.
   
• Select your printer and click the minus sign (-) to remove it.
   
• Click the plus sign (+) to add it back again, ensuring you select the correct printer and connection type.

Update Printer Firmware:
 

• Check if there's a firmware update available for your printer and apply it if necessary. You can do this through the HP Smart app or the printer’s Embedded Web Server. Update the firmware on an HP printer | HP® Support.

Check for Software Updates:
 

• Make sure that both macOS and the HP Smart app have the latest updates installed. Official HP® Support.

Ensure Default Printer is Set:
 

• In Printers & Scanners, make sure your printer is set as the default printer.

Check for Error Messages:
 

• Check your printer for any error messages or indicator lights that might point to specific issues.

Print a Diagnostics Page:
 

• Use the printer’s control panel to print a network configuration or diagnostics page to ensure it’s correctly connected to the network.
   

I hope this will help.
 

Take care and have a good day.

Jerry_57
HP Support