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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-06-2026 08:19 PM

HP Recommended

I have my printer on a usb cable, rather than wi-fi. No available wi-fi service. USB cable works but the glow lite is purple which has something to do with wi-fi operation. Does the printer think it's on wi-fi?

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‎05-06-2026 11:38 PM

HP Recommended

A purple glow likely means no connection, typically blue indicates a wifi connection is established.. Download the user guide from support.hp.com as it will explain what the various colors mean.

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