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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Using alive chat to discuss my printer problem.

Create an account on the HP Community to personalize your profile and ask a question
06-17-2020 08:27 AM
Hello
I wish to consult HP Support on a long term Scan problem with my printer.
I wish to discuss this problem by using a live chat online not virtual agent .
How can I achieve this ?
Regards
EFLYNN
06-17-2020 08:50 AM
Our Community does not provide a live-chat option.
HP Support provides Chat in some regions, during certain hours, and for certain issues.
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HP Technical Support – Contact Information
Open website HP World-Wide Support
Select your region and follow the prompts
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USA / Canada
Contact Official HP® Support | HP® Customer Support
Submit information / case online
Sign in or continue as a guest
Reminder: HP Phone numbers you find on the Internet have likely been hijacked.
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UK
For faster support, first submit information / case online: HP Customer Support UK
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Option - HP Support is on Facebook!
READ – Be Informed – Be Aware
HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site
HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
Reminders
HP Support does not publicly post contact numbers. Please submit your case online
- Provide all the requested information to submit your online case
- Explain the problem > Ask for help
- Submit the case
- After the case is submitted, Contact information for your area will be displayed on your screen
- Reminder: Wait times can be long – HP Response centers are very busy.
- Use Device Serial Number to submit the case (do not post private information on the Community).
- Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.
- HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
- HP websites are the only sites allowed to use the HP copyright ® circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo. Still in doubt? Stay away from the site.
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Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
Warranty Dispute
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
- If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
- HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
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Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY Photo 6230 All-in-One Printer
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