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I enrolled a printer into instant ink I received from an estate sale to get my free trial and to begin to get ink as printer shows needed. When I go to see with the ink will arrive, says the printer is not connected to my instant ink enrollment as it is currently using non-instant ink cartridges so ink not coming. This also means it will not connect to my printer for a refill with those cartridges installed. SO, my question is can I purchase any instant ink cartridges (say from eBay) to get instant in enrollment to connect, or are they programmed to be printer-specific thus will not work for any other printer. 

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@vanousb 

 

IF I understand you correctly,

  • The printer is able to print,
  • You are waiting for the first shipment of Instant Ink cartridges after having enrolled in an Instant Ink print-by-page plan,
  • The printer is aware that the existing cartridges are not Instant Ink.

 

Assuming you are able to enroll:

The first shipment takes a while to arrive - typically ten to fourteen days, although with so much resource dedicated to transferring vaccine, emergency supplies, holiday orders around the world, anything is possible (delays).

 

Details

  • The Instant Ink cartridges are tied to the Instant Ink subscription.
  • Any Instant Ink cartridges you find anywhere OTHER than from HP will not work.

Why?  Instant Ink cartridges remain the property of HP.

Instant Ink cartridges are tied to the subscription.

After a subscription is terminated, the cartridges lock and can never be used.

Essentially, the cartridges are tied to the printer - they are tied to the subscription (which must be active).

Any Instant Ink Cartridges you find on eBay or anywhere else (that is not HP) are not going to work.  Not.

 

You'll need to wait.

 

What if?

You cannot enroll,

and / or

If you have issues and want to ask for help,

Contact Instant Ink Support at the website.

 

Things that are Instant Ink 

 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

 

Of Interest… Be Informed!  Understand your Options and Responsibilities!

 

  • Section Check to see if your HP printer works with Instant Ink
  • FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
  • The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract

 

NOTES: 

  • It is NOT necessary that you be enrolled to read the contract
  • Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
  • Cancellation  >> READ the Terms of Service Contract.
  • The Terms of Service contract also provides contact information, usually in the very first section.

 

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.