Using more settings when printing photos with HP Smart app

[Srainey1]

I have a HP Smart Tank Plus 651 printer. I print a lot of photos. Recently when I select More Settings the app takes me to the screen but then the screen text disappears so I cannot select any of the advanced settings.

[Raj_05]

Hi @Srainey1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a display glitch within the HP Smart app when trying to access the "More Settings" option while printing photos on your HP Smart Tank Plus 651 printer. To resolve this, here are some steps you can try.

Update the HP Smart App

• Make sure that the HP Smart app is up-to-date. An outdated version could cause glitches like disappearing text.
  • On a Windows or Mac: Go to the app store for your operating system and check for updates.
  • On a mobile device (iOS/Android): Visit the respective app store (Apple App Store or Google Play) and update the app if an update is available.

Clear App Cache

If you're using a mobile device, clearing the cache of the HP Smart app can fix UI issues:

• Android:
  • Go to Settings > Apps > HP Smart > Storage > Clear Cache.
• iOS: You might need to uninstall and reinstall the app since iOS doesn't have a specific cache clearing option.

Reinstall the App

If updating or clearing the cache doesn't work, uninstall and reinstall the HP Smart app to fix any corruption or glitches:

• Windows:
  • Go to Control Panel > Programs > Uninstall a Program and remove HP Smart. Reinstall from the Microsoft Store.
• Mac:
  • Remove the app from Applications, then reinstall it from the App Store.
• Mobile:
  • Uninstall via the app store, then reinstall it.

Try Different Devices or Browser

If you normally use the app on your phone, try accessing the settings from a desktop or laptop version of HP Smart. Sometimes issues are platform-specific.

Check for Printer Firmware Updates

• Using the HP Smart app, check if there are any firmware updates available for your HP Smart Tank Plus 651 printer. Updates can resolve compatibility issues or bugs.

Test Other Print Methods

• Instead of using HP Smart for printing, you can try printing directly from the operating system's default print menu to see if that allows you to access more advanced settings without the app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support