Using the new HP App

[LisboaFun]

I have used my HP office jet 5744 for many years and no problems - I could I print and scan at the touch of button -  but now with the app I can’t. I didn’t ask for it and it is NOT customer friendly. 

I’ve been wasting my time and struggling for over a week to do the simple tasks of print and scan unsuccessfully. Even the YouTube has 10 units. 
Can someone from HP reply or contact me

Can you give me back the old Smart system as this new one is awful and all I want to do is print and scan.

Can you ask a real person from HP - not a bot -  to reply? I see that many others have the same problem so presumably you are concerned by the reception of the introduction (?) of your new app - I hope you are.

[Dragon-Fur]

@LisboaFun 

Welcome to the HP Community --

No "bots" here.

Perhaps you are asking about the HP App Mobile version that was introduced within the past couple of months.

True -- We were not asked whether we wanted HP Smart to be replaced.

I am not aware that there is any option to backtrack to the old HP Smart mobile app -- the HP Smart application has been replaced with the HP App.

True -- The intent is to improve your printer experience -- whether it does so is always a matter of opinion, I think.  

True -- the HP App is intended to be a "one stop shop" for your printer.

A Main Menu at the top level has been added -- this is the Devices level for new and detected devices.

After you have added your printer to the HP App, this menu still shows up as the primary start point when you open the application.

True -- Due to the addition of the top level menu, there is now an extra "click" to select your added printer.

After your "My Printer" menu page opens, the options for "My Printer" display on the screen.

Scroll down from the top of the page, scroll past any advertisements --

The first of the My Printer menus is the Print and Scan menu --

The "Tiles" still employ al "Point and Click" action to open a task, for example, Print Documents

Scroll down past the Print and Scan menu to find the other menu options - some of these are similar to those found in the old HP Smart app, others are new.

Example - HP App - Mobile - Main Menu 

HP_App_Mobile_Main_Menu_4

Example - HP App - Mobile - Selected - "My Printer" - Print and Scan menu section

HP_App_Print_Scan_Menu_2

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HP App (Mobile) >>> Download / Install - How-to and FAQ

                                 << Important -- Fall 2025 >>

HP has replaced the HP Smart Mobile application with the HP App.

The HP App is available at the App Store for your mobile device.

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• On that mobile device, Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

 HP Support Official Channel – HP Support Video Gallery

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"