Validating

[FltLt]

I have an HP envy inspire 7200e. I just changed my black ink cartridge (using an Original HP ink cartridge) and now my printer has been stuck saying "validating - please wait" for HOURS!! I tried the print doctor that said to uplug it and plug it back in and it still sits at "validating - please wait." 

[A_Gayathri]

Hi @FltLt,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Inspire 7220e All-In-One Printer is stuck on "validating - please wait" after changing the black ink cartridge, 

here are steps you can try to resolve the issue:

Restart the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes.
• Plug the printer back in, turn it on, and check if the issue persists.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware installed. You can check and update the firmware through the printer's control panel or using the HP Smart app.

Reinstall the Black Ink Cartridge:

• Turn off the printer and unplug it.
• Carefully remove the black ink cartridge and reinstall it securely.
• Plug the printer back in and turn it on.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the official HP website.
• Follow the on-screen instructions to diagnose and fix any issues.

Check for Paper Jams or Obstructions:

• Ensure that there are no paper jams or other obstructions inside the printer that might be causing the validation process to hang.

Reset the Printer to Factory Settings:

• This should be considered as a last resort, as it will reset all settings to factory defaults.
• Refer to your printer's manual for instructions on how to perform a factory reset.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @FltLt ,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support