Validation failed when setting up Envy 5000 all in one printer

[gardener4]

Trying to set up my new Envy 5000 printer and I keep getting validation error. It tells me all set up and then the error message appears. No problem setting up my Ipad, just hp to hp.

Early in the set up it tells me to click ok on my printer but there is no ok to click so not sure if that is the problem

thanks

[A4Apollo · Accepted solution]

Hi! @gardener4, Welcome to HP forums.

I understand you are getting printer validation failed error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you installed full feature printer software?

Please share the printer model name to assist you better.

As you mentioned you are getting printer validation failed error on your printer.

Try uninstalling the printer software from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Link to update the full feature printer software.

Also, download and run print and scan doctor on your PC and check if it helps.

Refer this article to know more information using print and scan doctor.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!