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‎11-22-2022 12:09 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: macOS 12.0 Monterey

Hello all - Seems that The HP Easy Scan and HP Smart software doesn't work on Ventura? Is anyone tracking this? Is there a solution?

 

The Easy Scan no longer saves files as PDFs!! Actually it says it does but they are blank unless I use the PDF Searchable option.

 

The Smart software can't find my printer at all!!!! Even with IP address..

Category:
3 people had the same question
8 REPLIES 8

‎12-13-2022 11:51 AM

HP Recommended

Frank,

Were you able to get a solution to your question? I'm having the same issue.

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‎12-13-2022 01:39 PM

HP Recommended

I found that turning on PDF/A the files were no longer blank. Also using the PDF-Searchable option also works. Hope it works for you. 

1 person found this reply helpful
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‎12-13-2022 01:54 PM

HP Recommended

When using the Adobe Create PDF function, I now get an error about Color Format not being found or supported. 

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‎12-13-2022 02:43 PM

HP Recommended

Yes, when I saved my document as a Searchable PDF, it worked fine.  (I scanned the document using Easy Scan.) 

I'm a half-literate computer person. How do I turn on  PDF/A?

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‎12-13-2022 11:29 PM

HP Recommended

When you hit the "Send" button Send buttonSend button a dialog box should pop up with options. Just select PDF/A. It stands for "Long Term Preservation".

Screenshot 2022-12-14 at 7.24.50 AM.pngScreenshot 2022-12-14 at 7.24.33 AM.png

1 person found this reply helpful
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‎12-14-2022 06:25 AM

HP Recommended

Thank you so much!! I really appreciate your help!

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‎12-14-2022 06:26 AM

HP Recommended

You indeed are welcome. Happy holidays.

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‎12-26-2022 05:21 PM

HP Recommended

Frank,

Did you find a solution for connecting the printer with HP Smart? The solution for EasyScan is great, but HP knows the printer is low on ink, can scan, but cannot connect to print. It's maddening.

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