Verifying message in display

[Arun_Prasad]

Printer Stuck in Verifying message in display. Our HP Smart Tank 790 printer has got stuck in a verifying mode. The printer screen says "Verifying..." with a rotating circle. It cannot be connected to on the PC, nor will it print. We have unplugged the power several times with no change to this mode. The on-off button does not function. Any advice?

[Betty0610 · Accepted solution]

@Arun_Prasad

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Arun_Prasad]

@betty0610 

Thanks for your response. Power reset dint do the magic however connecting it to a different wall outlet solved the issue.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)