WINDOWS 11 AND MY HP OFFICEJET PRO 8500A PREMIUM PRINTER

[suethebrat]

I upgraded my OS to Windows 11 on my computer. My printer is not on the list of computers that Windows 11 supports. When I reconnected my printer to my network, I received and ip address starting with 169.254.... (don't know if that is significant to this story, but included anyway). How do I get my printer to be recognized again?  What can I do if my printer is not supported by Windows 11?

[Dragon-Fur]

@suethebrat 

Welcome to the HP User Community.

 User Guide

Starting on Page 146

Read the section "Solve Network Problems"

For example, Reset the Network Defaults

Once the printer is no longer confused about the network, you can look at the printer software.

For those reading:

Wireless Printing Center – Static IP Address

AND

Wireless Printing Center > Common Questions > Wireless Connection Issues

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

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Printer Software

Oddly, as you might have already seen, the Full Feature Software / full driver printer software installation package does indicate that the printer software is compatible with Windows 11. 

True?  Is the printer software is compatible with Windows 11?

No idea.

Could be the document that lists the compatible printers is incomplete.

Could be the installation package is providing incorrect information.

?

I would guess the software is compatible - it is certainly worth a try after you have fixed the network issue(s).

Full Feature Software - Installation Package - Information and Download

HP Officejet Pro 8500A e-All-in-One Printer series - A910 Full Feature Software and Driver 

As you have likely done many times before,

Uninstall the existing printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Install a fresh copy of the Full Feature Software

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Reminder:  Windows > Uninstall HP printer software, check / remove the printer from your Devices list.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[suethebrat]

Thank you so much for your help. I'm hoping I can get the network issues resolved. My computer is recognizing it, the network shows it's connected. I'm going to try uninstall and reinstall.  Keeping my finger crossed.  lol