Wait image error

[Krasiml]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Wait image error - HP Support Community - 8532495

Reply:

Hello,

can you send me the factory reset instructions to me too ?

[Ric_ob]

Hello, @Krasiml 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
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Thank you.

[Krasiml]

Hello,

the printer is hp MFP 135w.

The operating system is windows 10 pro , Version 10.0.19044 Build 19044 , 64 bit.

Connecting method - wifi.

Error message : Wait for image (it stucks on it)

There wasn't any other issues , only this "wait for image", which displays on the printer immediatly after turn on and I can't use it .

[Rainbow23]

Hi @Krasiml,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Laser MFP 135w wherein it is stuck on the message "Wait for image".

Please download and install the firmware update by following the steps from this document. 

Let me know if this works.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!