Wait image on Print Screen

[KDennis]

Hello,

We have a HP Laser MFP 135 W printer and when we turn it on it says 'System Initialise' and then 'Wait Image' and we cannot do anything else with it. 

It sticks on that message. I am needing to do a factory reset if possible or have any help with fixing it 

[A_Gayathri]

Hi @KDennis,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the "Wait Image" message on your HP Laser MFP 135w usually indicates an issue with the printer's initialization process. Here are some steps you can try to resolve the problem:
 

Basic Troubleshooting

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on to see if the issue is resolved.

Check for Paper Jams:

• Open all accessible areas of the printer and ensure there are no paper jams or foreign objects blocking any parts.

Check Connections:

• Ensure that all cables (power and data) are securely connected.

Perform a Factory Reset

If the issue persists, you might need to perform a factory reset. However, HP printers often do not have a direct "factory reset" option that you can access from the printer menu. Instead, resetting might involve a series of steps:

Reset from the Control Panel:

• Unfortunately, the "Wait Image" message usually prevents access to the control panel, but if you can get past it, you would navigate to Setup > Service > Restore Defaults (if available).

Reset via Power Cycle:

• Turn off the printer.
• While turning it on, press and hold the Cancel button or Resume button (if available) to see if it triggers a reset.

Check HP's Support Website:

•  firmware updates are available. Update the firmware on an HP printer

Refer to this document: HP Laser MFP 135w User manual

I hope this helps. 

Take care and have a good day.

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