Warranty printer in service date

Gatorchomp2 · ‎12-20-2022

Printer warranty states out of service. Printer under 30 days old. Submitted warranty claim with receipt. How long does it take since I have an issue with

- no power to the entire printer after I did a scan it flashed and shut down.

I used another outlet. Not connected to a power strip. Used another extension cord from HP printer and still no power.

i worry last 30 days that if replacement needed I wind up a refurb unit when this is brand new. Trying to get a phone number these days is impossible if your unit states out of warranty.

Repairatrooper · ‎12-20-2022

Under 30 days, most retailers will replace over the counter.

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Gatorchomp2 · ‎12-20-2022

Appreciate the info and reached out and they said to call HP

Repairatrooper · ‎12-20-2022

Ah well, some retailers just don't get customer service. Sorry to hear the seller is not more cooperative. When I worked retail we had 3 days from date of purchase in which we would simply replace the unit for the customer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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