Was my printer out of warranty, as soon as I got it out of the store??

[zlloyd1]

Hello again everyone, I have an HP Envy 4520 All in One Printer that has been acting up recently, and when i try to contact Hewlett Packard to support THEIR product, I am being asked for warranty information, or they will not assist me....

Of course, my warranty is out of date, as there never was a warranty on the printer, and so in order to ask for help, with a defective product, I have to pay to ask questions.

This seems to be the most ridiculous excuse for customer service that I have ever heard of, next to Microsoft, who routinely charges for technical support, if their products are malfunctioning.

So, instead of being able to work with an agent to solve my issues, I have to get some Troubleshooting steps sent to my Email, and work it out on my own, unless I want to pay them $20 for 14 days of support.

This leads me to ask, was there ever a warranty on this product, or is that just a way to make contacting the  for help more complex??

[Dragon-Fur]

@zlloyd1 

I am sorry you continue to be unhappy.  

K7S21B — HP ENVY Photo 6234 All-in-One Printer -

Product Introduced July through August 2017

Standard warranty typically covers the first year from purchase date from HP or from an authorized retailer. - the hardware warranty comes with the printer / computer / device and covers hardware as included in the basic hardware contract.   Contract inclusions, exclusions, and constraints may vary by country, of course.

That you are asked for warranty information might be due to the original warranty having expired. 

and / or

The warranty information and / or expiration date you claim is contrary to the data at HP.

and / or

If the product was not registered at the time of purchase, you might be asked for purchase information.  IMPORTANT: To the extent that none of this information would be available to those of us outside of HP, this is a guess.

and / or

If the device is indeed outside of the basic warranty time frame,

If the issue is not covered under the constraints of that contract,

If you did not purchase a Care Pack contract and / or the issue is not covered under that contract,

then (at least in the USA and to my knowledge),

A fee is charged for support, including that offered over the phone.

Have a Care Pack?

Care Pack contracts, depending on the location and device, are available for purchase - contracts vary by location, type of coverage, and device. 

Although HP retains record of  Care Pack contracts, the consumer might be asked to answer questions about that contract.  In most cases, having the original email confirming the purchase of the contract is enough. 

 Important:  Confirmation for Care Pack contract must be verified by HP using methods as directed by HP -- please do not confuse my comments with HP policy.

References

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit(at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Worldwide Limited Warranty and Technical Support
• HP - Global Warranty and FAQs

For those reading...

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

• Care Pack Central
• Care Pack Services Definitions
• Care Pack Overview (Scroll down > view / find phone contact number)
• HP Consumer Services (Care Pack and Service Purchase Information) 1-866-724-8600

Various Regions

• South East Pacific - Care Pack Services
• Middle East - Protect your investment with an HP Care Pack
• UK - HP Care Pack services for HP Products
• Canada - Care Pack for PC and Print

Reminder: 

1. Always verify phone numbers in the HP website information.
2. Not your region?  Scroll to the bottom of the page and click Flag > change to your region

More…

• HP Out-of-Warranty Support – Purchase Options

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

Open website  HP World-Wide Support

 Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, first submit information / case online HP Customer Support UK
2. Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP ENVY Photo 6234 All-in-One Printer

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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Answered? Select the relevant post "Accept as Solution" to help others find it.

[Repairatrooper]

Your rant is a little misplaced and your expectations are unreasonable. HP offers free troubleshooting and updates through their website support.hp.com. Expecting them to provide live support forever for free is unreasonable. That would be like expecting a car manufacturer to provide free support on a ten year old car. There is also this forum that provides assistance from specialists in the community for free. If you want to post what your actual problem is someone may be able to provide some guidance to you.

[zlloyd1]

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@Repairatrooper wrote:

Your rant is a little misplaced and your expectations are unreasonable. HP offers free troubleshooting and updates through their website support.hp.com. Expecting them to provide live support forever for free is unreasonable. That would be like expecting a car manufacturer to provide free support on a ten year old car. There is also this forum that provides assistance from specialists in the community for free. If you want to post what your actual problem is someone may be able to provide some guidance to you.

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This is the second time I have responded to your post, but I cannot see the first reply for some reason....

It is not a rant, as you say, so much as a statement of unfortunate facts. As I wrote in my first reply, I am confused by your unhelpful venom towards my posting, and cannot understand why you have chosen to take an aggressive standpoint in responding to me here.

I any case, to answer your rant, I do not think it is unreasonable to expect a company to stand behind its own products whatsoever, if you sold it, and it is defective, then YOU are responsible for that, warranty or no. Even if the warranty has expired, which is conveniently when most products begin to fall apart, you still took my money, and so it is still YOUR responsibility to provide support for the product.

I believe my problem WAS stated in my original posting, and you have chosen to ignore it for whatever reasoning. Irregardless of your motives here, my problem was stated that support for the product I paid for was not being provide, without a charge. I am also somewhat incensed that because I did not accept your attack on me as a Solution, you went ahead, and deleted my response post from before. That seems overly petty, and juvenile honestly. If you cannot handle criticism, then do not be so quick to dish it out!!