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- What is the correct driver for an ENVY 5530 with Apple's Cat...

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08-24-2020 10:15 AM
What is the correct driver for an ENVY 5530 using Apple's Catalina 10.15.6? HP recommends driver Version 2.9.3.01, but Apple picks 3.6.2 when it sets up the printer in Settings. Which is it?
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08-28-2020 08:13 AM
If you are able to print fine, then why do you want to change the software? Let it be.
You may add another printer on the MAC, that will not affect the existing printer.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
08-27-2020 09:16 AM - edited 08-27-2020 09:17 AM
@powmari, Welcome to the HP Support Community!
The ENVY 5530 is an AirPrint compatible printer. Kindly install the printer using the AirPrint drivers(recommended)
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
Under 'kind', select 'Bonjour multifunction'
6.) Try to print.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
08-27-2020 02:39 PM
08-28-2020 08:13 AM
If you are able to print fine, then why do you want to change the software? Let it be.
You may add another printer on the MAC, that will not affect the existing printer.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee