What to do when you cant find your deskjet 3762 on hp app while trying to set it up for 1st time

[Janiceb3]

I'm trying to set up a deskjet 3762 for the 1st time, it is connected to the wifi but I can not find the printer in the hp smart app. 

Can anyone suggest what to do? 

[Anand_Andy]

Hi @Janiceb3,

Welcome to the HP Support Community

I'd like to help!

I understand you are trying to set up your HP Deskjet 3762 printer on your device.

To assist better:

1) I would like to know what device are you using(PC/Tablet/Mobile)?

2) Have you connected the printer to Wi-Fi?

3) Is there a blue solid light on the printer?

While you respond to that, you may click on this link to view the setup video to follow the instructions.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Janiceb3]

Hi, thank you for helping me resolve my problem. I was trying to set it up from my phone using the hp app.

The wifi light on the printer is solid blue

Thanks

Janice

[Anand_Andy]

@Janiceb3,

That's great! Happy to hear that and thank you so much for your response. 

If you need further assistance feel free to reach out to us. 

Have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Janiceb3]

I'm sorry but I still cant set up my printer. Any help would be much appreciated.

Thanks

Janice

[Anand_Andy]

@Janiceb3,

Thank you for your response, 

To assist better:

• I would like to know which phone are you using?
• What is the operating system running on the phone?
• Current operating system version running on your phone?

While you respond to that, please follow the instructions mentioned on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Janiceb3]

It's a samsung A20e and it's running on android version 10. 

[Anand_Andy]

@Janiceb3,

Thank you for your response, as the printer is already connected to your Wi-Fi, you may use HP Print Service Plugin to print from your android phone.

Please refer to this Link for more details

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!