• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

Windows打开HP smart时,显示蓝屏,无法使用扫描功能

1 REPLY 1
HP Recommended

Ok, thank you @yang16 for providing printer model. 😊

 

In order to use the scanner please install the next driver:

>> https://support.hp.com/us-en/drivers/swdetails/hp-color-laserjet-pro-m280-m281-multifunction-printer...

 

  • ferRX_0-1701758865085.png

 

Laserjet M280nw driver

https://ftp.hp.com/pub/softlib/software13/printers/LJ/M278-281/Basic_Webpack_x64-44.11.2787-LJM278-M...

 

Once you install the driver, search for HP SCAN and try to scan.

 

Follow steps for Scan documents from the next video:

>> https://www.youtube.com/watch?v=h9g9JjLEV1k&ab_channel=TechnologyTips

 

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.
dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.