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‎02-24-2021 08:29 AM

HP Recommended
Product: MacOS Big Sur 11.2.1
Operating System: Other

When are you going to actually update drivers to recognize Mac is now on OS Big Sur 11.2.1?  I had found a work around to my HP7280- b/c it would not print in color- by plugging in the printer to my computer.  It would not recognize my printer through the network.  I got it to print in color- but the colors were printing super dark. It's not my printer b/c when I do a scan- it prints perfectly.  Test prints are perfect.  Now today it's not printing the paragraph/margins settings I have in my Word Docs and now I can't print in color again.  Are you just expecting all of us with perfectly fine working HP printers to have to buy new ones?  I am so beyond frustrated with HP.  What is going on?   Also- No, I can't install HP Smart on my Mac and I can't AirPrint.  I thought I found a work around to use one of my PCs- but that isn't printing PDFs and I'm getting errors.  Just sitting here banging my head against a wall HP!  

Category:
3 REPLIES 3

‎02-24-2021 08:45 AM

HP Recommended

So I deleted and re-added the computer and now it's printing in color again- but the margins are still wrong- even though it looks fine in print preview and I have been printing these fine for years- all of the sudden it's cutting the margins off. 

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‎02-24-2021 01:09 PM

HP Recommended

Hi,

Please try going through the steps listed within the Resolution section below:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

 

I believe that may help getting the print driver properly installed.

Shlomi



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‎02-24-2021 04:47 PM

HP Recommended

I have exactly the same problem with my HP1510. After contacting HP support, yes I got through eventually, they admitted that they were no longer supporting the old HP printers with Big Sur. I asked them to email me that so that I had it in writing. They said they would. I received no email so I got on to them again. This time they referred me to the specifications for my printer i.e. "Supported Mac OS X operating systems: Mac OS X v10.6 Snow Leopard, OS X v10.7 Lion, OS X v10.8 Mountain Lion, OS X v10.9 Mavericks, OS X v10.10 Yosemite" which is what I already knew. HP are a useless company to deal with. I bought a CANON printer to replace the now defunct HP1510. I suggest every one affected does the same.

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