cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
4 3 0 0
Message 1 of 8
225
Flag Post

When will the Photosmart C7280 drivers get updated to work with Mac OS Big Sur?

HP Recommended
Photosmart C7280
macOS 10.15 Catalina

With the recent certificate problems that disabled a bunch of HP printer drivers, I'm wondering if the driver for my printer (Photosmart C7280) will ever get its driver updated.

 

I've already tried the procedure listed here: https://support.hp.com/us-en/document/c06960563 but the Easy Admin app doesn't include drivers for the Photosmart C7280.

 

I also tried downloading the HP Smart app for Mac OS, but it can't find my printer on the network, even thought it's powered up and available by accessing it directly by its IP address (HP Smart doesn't let you manually enter an IP address).

 

Do I need to by a new printer or will this eventually get fixed?

7 REPLIES 7
Level 17
Level 17
30,342 30,058 5,188 12,028
Message 2 of 8
Flag Post
HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Thank you for the reply ShlomiL.

I downloaded the HP Easy Start using your link and performed the uninstall as directed. That process was successful.

When I attempted to Set Up New Device, Easy Start finds my printer Photosmart C7200 series [Gutenberg]. I select it and click Continue. The title of the page changes to Install and it responds with the following message:

We were not able to automatically locate any software options for this product. Please go to the HP Website and search for product solutions there. 

Going back to the support page for the Photosmart C7200 series, I'm back to the original problems:

  • The support page for the Photosmart C7200 says that it can't find drivers for my OS (I'm running MacOS 11.0.1).
  • I can download the latest patch, which was for MacOS 10.9, but that's what I had installed before, which caused the original "will harm your computer" certificate problem.
  • The option for I don't see my operating system is to use the AirPrint driver from Apple instead, but the Photosmart 7200 series is not AirPrint-capable, so that option is out.
  • The last option is to install the HP Smart App. I've installed that and tried to use it, but it fails to find my printer on the network and doesn't allow me to manually enter the IP address for the printer, which responds when I browse to its IP.

Any other ideas?

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,823 27,808 1,840 2,479
Message 4 of 8
Flag Post
HP Recommended

@Ghostqix

 

Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS. To see if your printer is supported, go to Gutenprint drivers for more information.

 

NOTE: Gutenprint drivers are not supported by HP or Apple.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

I checked the Gutenprint (Gimp-print) printers list and the Photosmart C7280 driver is not available (or for any other 72xx variants). 

If an official HP employee is suggesting that my best option to support an HP product (albeit an old one) is open-source software, then it’s probably time for a new printer. 

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,823 27,808 1,840 2,479
Message 6 of 8
Flag Post
HP Recommended

@Ghostqix

 

As of now, there is no driver from HP for your printer for the latest Mac operating system. However, keep an eye on the HP driver page for your printer for the latest updates.

 

Thanks!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

I’m not holding my breath, waiting for the first driver update for this printer since 2014. 

Picking up a new printer today. 

Anybody interested in a used Photosmart C7280?

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,823 27,808 1,840 2,479
Message 8 of 8
Flag Post
HP Recommended

@Ghostqix

 

Yes, I understand that. However, there is nothing much I can do from my end.

 

I hope you understand!

 

Thanks!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation