11-29-2020 11:27 AM
With the recent certificate problems that disabled a bunch of HP printer drivers, I'm wondering if the driver for my printer (Photosmart C7280) will ever get its driver updated.
I've already tried the procedure listed here: https://support.hp.com/us-en/document/c06960563 but the Easy Admin app doesn't include drivers for the Photosmart C7280.
I also tried downloading the HP Smart app for Mac OS, but it can't find my printer on the network, even thought it's powered up and available by accessing it directly by its IP address (HP Smart doesn't let you manually enter an IP address).
Do I need to by a new printer or will this eventually get fixed?
12-01-2020 01:36 PM
Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.
Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-02-2020 07:25 AM
Thank you for the reply ShlomiL.
I downloaded the HP Easy Start using your link and performed the uninstall as directed. That process was successful.
When I attempted to Set Up New Device, Easy Start finds my printer Photosmart C7200 series [Gutenberg]. I select it and click Continue. The title of the page changes to Install and it responds with the following message:
We were not able to automatically locate any software options for this product. Please go to the HP Website and search for product solutions there.
Going back to the support page for the Photosmart C7200 series, I'm back to the original problems:
- The support page for the Photosmart C7200 says that it can't find drivers for my OS (I'm running MacOS 11.0.1).
- I can download the latest patch, which was for MacOS 10.9, but that's what I had installed before, which caused the original "will harm your computer" certificate problem.
- The option for I don't see my operating system is to use the AirPrint driver from Apple instead, but the Photosmart 7200 series is not AirPrint-capable, so that option is out.
- The last option is to install the HP Smart App. I've installed that and tried to use it, but it fails to find my printer on the network and doesn't allow me to manually enter the IP address for the printer, which responds when I browse to its IP.
Any other ideas?
12-02-2020 03:14 PM
Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS. To see if your printer is supported, go to Gutenprint drivers for more information.
NOTE: Gutenprint drivers are not supported by HP or Apple.
Let me know how it goes and you have a great day!
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I am an HP Employee
12-02-2020 05:51 PM
I checked the Gutenprint (Gimp-print) printers list and the Photosmart C7280 driver is not available (or for any other 72xx variants).
If an official HP employee is suggesting that my best option to support an HP product (albeit an old one) is open-source software, then it’s probably time for a new printer.
12-03-2020 10:26 AM
As of now, there is no driver from HP for your printer for the latest Mac operating system. However, keep an eye on the HP driver page for your printer for the latest updates.
I am an HP Employee