Where do I find HP Smart

[AlpineKid63]

Need help with getting the HP Smart software.

Uninstalled HP Smart, restarted computer.

Went to https://123.hp.com/us/en/devices/envy6455 to download HP Smart.

Clicked on ‘Install HP Smart’ button.

Got this, ‘This site is trying open Microsoft Store’. Clicked on Open.

Microsoft store opens.

HP Smart is showing.

On the right is a brown box with circle going round & round &.

Under that is an error.

This has been going on for 10 minutes.

Went to https://apps.microsoft.com/store/detail/hp-smart/9WZDNCRFHWLH

Click on ‘Get in Store app’.

Box opens with heading Microsoft Store.

Under it the HP Smart is showing. Then there is a brown box with wheel going around with ‘Update’ under it.

Now what do I do??

Have computer that cannot print to the ENVY Pro 6455.

Where is the software to download and install??

[Dragon-Fur]

@AlpineKid63 

Welcome to the HP Community Forum.

At this writing, HP Smart is only available from the Microsoft Store

First, if you have not done so,

Restart everything, including the router that controls you network.

Next,

I've included a couple of references at the end of this message that might help.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

What else?

If you cannot get and install the HP Smart application,

Try / Consider

Install the Full Feature Software / full driver printer software.

The full driver includes HP Scan.

Installing the full driver also provides a foundation so you can install and use other scan applications and programs that are compatible with your Windows and your printer.  Caveat:  It is true that one or more of these options requires that you are able to use the Microsoft Store as a source.

Video - How to install full driver printer software

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips - HP Envy 6000 | HP Envy Pro 6400 series printers - Playlist

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Windows 10 – Windows 11

Fix problems with apps from Microsoft Store

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

HP Scan and Capture features an adjustable screen size.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.
• NAPS2 might require that the full driver printer software is installed.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files
• NAPS2 might support higher resolutions while still using the ADF

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Pro 6455 All-in-One Printer 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[ferRX]

Hi @AlpineKid63 ,

Try the driver download from the next link:

• >> Deskjet D1300 – driver software – Windows 

Note: Please remember to copy the file to a USB drive to keep for future software installation.

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[AlpineKid63]

FerRX,

Finally found this and now I have downloaded it to a number of different places.

Thank you