Where do I find the BPDSoftware.msi file?

[trfca]

I have had problems installing my old HP Officejet Pro 8620 on my new computer.  I finally got it working but I am now getting an error message box saying:-

"The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package BPDSoftware.msi in the box below."

Can anyone suggest an alternate path to try as I can't seem to find this file on my PC despite installing all the software and drivers from the website for the 8620?

[Fanordi]

Hello, how are you installed your driver?? 

All drivers for your printer are here: 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5...

[trfca]

Hi Fanordi and thanks for your help.

Yes I downloaded the "Recommended" drivers from that page - the 162mb version.

[Fanordi]

And what is your problem with this driver?

[trfca]

I have no problem with the driver. However I am getting this BPDSoftware.msi error message even after downloading/installing the software and drivers so just need to know where to find this file which is showing as unavailable.

[Fanordi]

For be honest I don't know.. Your printer does work?? 

[ShlomiL]

Hi,

BPDSoftware is a part of the HP Solution Center application, the software came with older HP printers and not with the 8620 printers.

Please open the Control Panel and select Uninstall a Software.

Search for HP and let me know what exact results are given - the error is from a previous printer's software and not from the HP Officejet Pro 8620 printer.

Cheers

Shlomi

[trfca]

Hi ShlomiL. If I go into the Uninstall or change a program area I have 7 HP programs listed:-

HP Officejet Pro 8620 Basic Device Software - 204MB, version 32.3.198.49673

HP Officejet Pro 8620 Help - 11.9MB version 32.0.0

HP Update - 4.04MB version 5.005.002.002

HPDiagnosticCoreDII - 9.16MB, version 1.0.15.0

I.R.I.S. OCR - 68.9MB, version 12.3.4.0

Product Improvement Study for HP Officejet Pro 8610 - 9.67MB, version 32.3.198.49673

Product Improvement Study for HP Officejet Pro 8620 - 9.67MB, version 32.3.198.49673

I hope this helps you.

Thanks

trfca

[ShlomiL]

Hi trfca,

Please uninstall the HP Update - 4.04MB version 5.005.002.002 which does not belong to the 8620 printer.

Also, run below utility and follow the steps to uninstall a software

Can you see anything listed as BPDSoftware here? it might be anything similar which begins with BPD too.

If you see anything similar please let me know its exact name first, to confirm it should be removed:

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...