Where have the printer setting gone in HP Smart?

[Mr-Big-Spam]

The printer setting have disappeared. I no longer have the option to change the print quality settings (print density, paper type, etc). It seems like a software downgrade has happened, but I hope I am just missing the new location. Please help.

I am running Mac OS Ventura version 13.6

[Bernard42]

     Hello Mr-Big-Spam,

Solution ici :

https://support.apple.com/en-gw/guide/mac-help/mh14004/14.0/mac/14.0

• Click on yes button to say thanks
• Click on the button Accepted Solution if the question is answered
• Please contact me to inform me of the resullt

             Best regards,

[Mr-Big-Spam]

Sorry, I don't think you understood my question. The tile in the picture below is now missing from HP Smart home page (I found this picture on the internet. I NEED TO ACCESS THE PRINTER SETTINGS to make adjustments that are NOT available when printing from  applications such as Adobe Acrobat and Mac Preview. Please help

Please help

[Mr-Big-Spam]

The tile in the picture below is now missing from HP Smart home page (I found this picture on the internet). I NEED TO ACCESS THE PRINTER SETTINGS to make adjustments that are NOT available when printing from applications such as Adobe Acrobat and Mac Preview.  The printer setting in HP Smart were far beyond what other applications supply. I am running Mac OS Sonoma 14.0. Please help

[Dragon-Fur]

Member,

Apologies for jumping in unannounced.

Welcome to the HP Community --

Perhaps provide a snip / screenshot of what your HP Smart application menu looks like?

1) Something I read recently indicates the Printer Settings have been moved in the MacOS version of HP Smart.

The intent was perhaps to make the MacOS version of the app look more like the iOS version. ??

For example, click on the Printer (center top of the menu) or perhaps the Green Check Mark Circle ("Printer Ready" marker)

Sorry for the odd description -- I've not seen your HP Smart Menu and am guessing about what it might look like.

2)  Much less likely - takes 30 seconds or less to check:

Does your MacOS version of HP Smart home page menu include a settings gear / wheel in the lower left corner?

If yes, open the app setting gear / wheel > Look for "Personalize Tiles" option.

If Personalize Tiles exists, open that and make sure that all the Tiles are selected.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[Mr-Big-Spam]

Thank you for trying to help but that didn't work. I believe HP deleted the advanced settings option from HP Smart. However, I called HP and they suggested a workaround. 

1)Select the printer

2)Under the "Advanced" tab, select "printer information"

3)Make a note of the "IP Address" of your printer

4)Open a web browser and enter you printers IP address into the address bar and hit enter. 

This worked for me. I can now access the advanced printer settings. Hope this info helps someone else!

[Dragon-Fur]

@Mr-Big-Spam   

You are welcome.

Sure.  I guess I did not understand you were looking for the Embedded Web Server (EWS).

Updates / Edits

For those reading

Apparently the HP Smart app for Mac OS has been changed and no longer follows the previous standard.  ??

The Embedded Web Server (EWS) -- located in HP Smart Windows  > Printer Settings > Advanced --  is (still) available to other platforms using the browser method and the printer's IP address.

Examples

Find the printer's IPv4 IP address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

===============================================================

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Sample - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

Sample - EWS - IPv4 / SSID Network

EWS_9025_Network_IPv4_Configuration_3

EWS_9025_Network_Wireless_IPv4_Advanced_2

===============================================

All good, then,

”Carry on”.

Smiling.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.