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‎02-26-2023 03:50 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 11

I keep getting the Printer Offline error and have traced it to my VPN program ExpressVPN blocking it. I should be able to fix this by excluding the print program from the VPN using split tunneling. I had successfully done this before a while ago, but seemed to have lost all my settings when I changed computers and updated my VPN. 

 

My problem is, I have to specify the program I wish to exclude and I don't know what the print program is called and how to locate it. The only thing programs I could find that looked remotely related are the following, located in C:\Program Files\HPPrintScanDoctor:

HPPrinterHealthMonitor.exe
HPPrintScanDoctorDeploymentMgr.exe
HPSUPD-Win32Exe.exe
HPPrintScanDoctorService.exe

 

I selected all of them to exclude from the VPN, but it didn't do the trick.

Are any of these the printer program? If not, what is it and how do I find it?

 

 

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