Where is the sysadmin password (same as for signing in to the EWS) on my Smart Tank 7605

[Debs2020]

When I try to download a software update from HP, or when I try to do anything via my printer's EWS, I'm met with a message saying "a custom printer password has been set" and instructing me to contact the administrator. This is a home printer, I AM the administrator! Where do I find the password please?

NOTES

The password does not accept any of the following:

- The printer's serial number

- The code on the sticker next to the s/n on the back of the printer

- My wifi password

- My hub manager password

- My Microsoft windows password

There is no PIN number on the sticker on the back of the printer (this was mentioned in other solutions I found in the community).

I've also tried re-storing the network settings on the printer, but I still get the 'password' message

The printer works - I can copy, and I can scan from HP Smart app, I just can't do anything that required the password - like software updates.

[erico]

https://support.hp.com/in-en/product/setup-user-guides/hp-smart-tank-7600-series/model/2100178920

Can you post a digital photo of the sticker on th4e back of the printer in your next reply to your thread?

[Debs2020]

Not sure I should post my printer's details on here. The sticker is a small white one containing only a bar code, the serial number and a 10 digit FPU code.

[Repairatrooper]

Have you checked inside the cartridge door  for another sticker?

[Debs2020]

Thanks, there is another sticker inside the cartridge door. It contains the part number, serial number and a pin number. Unfortunately the pin number doesn't work as a password though.

[erico]

Are you using Admin as the user name?

[Debs2020]

Yes, admin.

I ended up calling HP Support, who restored my printer to the original settings. It now asks for a pin (which I found, thanks to you guys) rather than a password.

Thanks for your help.