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HP Recommended
HP Smart Tank 7605 All-in-One

When I try to download a software update from HP, or when I try to do anything via my printer's EWS, I'm met with a message saying "a custom printer password has been set" and instructing me to contact the administrator. This is a home printer, I AM the administrator! Where do I find the password please?

 

NOTES

The password does not accept any of the following:

- The printer's serial number

- The code on the sticker next to the s/n on the back of the printer

- My wifi password

- My hub manager password

- My Microsoft windows password

 

There is no PIN number on the sticker on the back of the printer (this was mentioned in other solutions I found in the community).

 

I've also tried re-storing the network settings on the printer, but I still get the 'password' message

 

The printer works - I can copy, and I can scan from HP Smart app, I just can't do anything that required the password - like software updates.

6 REPLIES 6
HP Recommended

https://support.hp.com/in-en/product/setup-user-guides/hp-smart-tank-7600-series/model/2100178920

 

Can you post a digital photo of the sticker on th4e back of the printer in your next reply to your thread?



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HP Recommended

Not sure I should post my printer's details on here. The sticker is a small white one containing only a bar code, the serial number and a 10 digit FPU code.

HP Recommended

Have you checked inside the cartridge door  for another sticker?

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks, there is another sticker inside the cartridge door. It contains the part number, serial number and a pin number. Unfortunately the pin number doesn't work as a password though.

HP Recommended

Are you using Admin as the user name?



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Yes, admin.

 

I ended up calling HP Support, who restored my printer to the original settings. It now asks for a pin (which I found, thanks to you guys) rather than a password.

 

Thanks for your help.

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