-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Which Assistant to Use

Create an account on the HP Community to personalize your profile and ask a question
10-30-2022
12:30 PM
- last edited on
10-31-2022
09:22 AM
by
Ric_ob
Over the years I have had several 'Assistant' apps and programs offered by HP for my Officejet Pro 8600-N911a printer.
Initially had printer connected to a windows 7 system, then migrated to Windows 10.
I currently have 5 on my computer (that I know about):
1) HP Support Assistant,
2) HP Officejet Pro 8600 (Network): HP Printer Assistant, and
3) HP Smart
4) HP Print and Scan Doctor
5) HP ePrint
Is there one I should be using over the other?
Are all supported?
I have to think these have been integrated.
My printer is old, but still working fine.
I feel like I have a mess of stuff on my computer and worried they eventually will conflict with each other.
When I look at my Program Files I find:
C:\Program Files\HP
\HP Enabling Service
\HP ePrint
\HP OfficejetPro 8600
C:\Program Files (x86)\HP
\Common
\Diagnostics
\HP OfficejetPro 8600
\HP Software Update
\HP Support Framework
\IrisOCR_12.3.4.0
10-30-2022 01:03 PM
Welcome to the HP Community Forum.
The best advice is
- Use what works.
- Next, use the application / software that does what you need for the current job.
- Next, use the application / software that is most comfortable for you.
The Printer Assistant (and the HP Scan) shortcuts are part of the Full Driver printer software.
It is always good to have the full driver installed.
The full driver, depending on your Operating System version, also provides access to other print / scan software.
Yours is an older printer --
As long as HP Smart works -- and you are willing to sign into the app using your HP Account,
HP Smart can be quite useful.
Example - Printer Software - Full Driver printer software installed in Programs and Features
Programs_and_Features_Printer_Desktop_Icons_9
References / Resources
Full Feature Software - Installation Package - Information and Download
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP Officejet Pro 8600 e-All-in-One Printer - N911a
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"