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‎07-09-2018 07:43 PM

HP Recommended
Product: HP OfficeJet Prop 6968
Operating System: Microsoft Windows XP

Mother-in-law just purchased an OfficeJet Pro 6869 to use with her computer which runs XP.  The box says it can work with XP.  The CD drive on the old computer will not open up to allow insertion of the driver disk.  I have not been able to find drivers off the internet to down load directly to the old computer.    I have the printer added to her Wi-Fi.  We can print to the printer from an iPhone.  I can not get the XP to recognize the existance of the printer.  The old printer was connected to the computer via hardwire.

 

Any help would be appreciated as mother-in-law says learning a new operating system at the age of 89 is not on her list of fun things to do.

 

Thanks,  Don

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2018 10:33 PM

HP Recommended

The XP drivers for the HP Officejet 6968 can be downloaded from HP here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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3 REPLIES 3

‎07-09-2018 10:33 PM

HP Recommended

The XP drivers for the HP Officejet 6968 can be downloaded from HP here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎07-10-2018 09:32 AM

HP Recommended

Bob, Thank you.  We have joy in the house.  The printer is working.  Don

Was this reply helpful? Yes No

‎07-10-2018 09:51 AM

HP Recommended

I am glad I could help you get things resolved.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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