While Support Chatting w/HP Have You Been, Unknowingly, Been Transferred To US Repairs

[mgoff]

Early Aug 2021 I was working with HP support chat and was transferred to a company named US Repairs.  Has anyone experienced anything like this?

[Anand_Andy]

Hi @mgoff,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 9015e All-In-One Printer. We apologize for the experience, not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Could you please let me know what is the issue that you are facing with the printer?
• Is the issue resolved or do you still need help?

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gomi1957]

Hello AA....no the issue is I was UNknowingly transferred from an HP chat to a US Repairs chat and I was roped into purchasing a product I later got out of.  All the while I thought I was still with HP.

That was my issue and I came to the COMMUNITY to see if anyone else had experienced the same.  

This was wrong of HP to do this to me.

Mike