Why Does HP Website Show I Own an HP Envy 6255 But I Own an Envy 7855 instead?

[George_]

HP website used to show that I owned an HP Envy 7855, but for some reason it shows it is an Envy 6255.  I'm thinking that is why I have had so much trouble with my printer in the past year.  Windows Update kept trying to download a HP file that would cause issues.  I would have to run HP Print and Scan Doctor to fix the problems.  Next time Windows Update would want to download that incorrect file.  I would have to run HP Print and Scan Doctor again.  This happened over and over and over.  Can I correct the website to read my printer as an Envy 7855 instead of what it is showing.  Could this be causing a lot of my issues with the printer?  How do I get it to recognize that I have a 7855?

[Nal_NR]

Hi @George_,

Welcome to the HP Support Community. 

I'd like to help!

You may refer to this document here and see if that helps. 

And you may also check this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @George_

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @George_

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us