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‎02-27-2025 05:46 AM

HP Recommended
Product: HP OfficeJet Pro 8120e All-in-One Printer
Operating System: Microsoft Windows 11

I cannot print a PDF from my 8120e printer. Why?

Category:
4 REPLIES 4

‎02-27-2025 06:49 AM

HP Recommended

Are there any error messages?  Can you print a status report?  Is the printer online?

Is this a new system you are setting up for the first time? If so, look here for help.


See if EWS can provide more information.
This explains how to use the EWS
Use the HP printer Embedded Web Server (EWS)

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎02-27-2025 04:23 PM

HP Recommended

This is a new install that I am just setting up. There are no error messages at all. I can print the test page and word documents no problem. I have restarted several times and have also removed the printer and reinstalled several times with no result.

When I select to print the PDF, it does not appear in the print queue.

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‎02-27-2025 04:37 PM

HP Recommended

What application are you using to send the PDF to the printer?

HP Smart?

Adobe?

Is the word processor on a different system than than the PDF file?  ie: printing from a smartphone using HP smart and has to go through VPN or a firewall that the other word file did not have to go through.

 

If your 8035 is a walkup printer then copy the PDF to a USB flash and see if it prints.

 

It is possible that a print job can go through the queue so fast it will not show up.

This is especially true if the is a problem such as the file has 0 length (empty) or corrupted.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
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‎02-27-2025 09:12 PM

HP Recommended

I've tried using HP Smart and also selecting print straight from the PDF document and then selecting the printer.

the printer is a HP8120e. it has no USB port to connect to.

I'm selecting to print from my PC which is connected via a cable supplied with the printer.

It is only PDF documents that don't print. All other formats are OK.

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