Why can’t I update my print apps

Love2_Golf · ‎04-21-2026

Why can’t I update my print apps on office jet pro 6978

Kuroi_Kenshi · ‎04-23-2026

Welcome to the HP Support Community!

Thanks for reaching out!

You can’t update print apps on the HP OfficeJet Pro 6978 because HP has discontinued support for “Print Apps” on many OfficeJet models. The printer will show errors like “The list of print apps could not be updated” even if firmware and drivers are current, this is expected behavior, not a fault with your device.

Use HP App Instead.

Download from the Mac App Store or Microsoft Store.

Provides scanning to email, cloud storage (Dropbox, Google Drive, OneDrive), and mobile printing.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Alternatively you can

Scan to Computer: Use HP Smart or HP Easy Scan to send files directly to your PC/Mac.

Email manually: Save scans locally, then attach them to emails.

Cloud storage integration: HP Smart allows direct upload to cloud services.

I hope this helps.

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

I'm an HP Employee.

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