Why can't support information be accurate?

[Webskater]

I rarely use my printer - but have just installed a colour cartridge. I wanted to print a test page to make sure alignment had been done correctly. Not easy to find in HP Smart so I looked on the HP web site. And, on there it said: Open HP Smart | Select your printer | Click Printer Reports | click Print Quality Report

So I opened HP Smart and there is no 'Printer Reports'. So I clicked Printables - nope, not there - so I clicked Print Documents, nope, not there, clicked Help & Support - nope, not there - and finally I clicked Printer Settings. This opened a window where, on the left there is a sub-heading called Tools and, under this, Printer Reports and there, at last, is the Print Quality Report. I mean, they are your products - can't you give simple, clear and ACCURATE instructions?

[Max3Aj · Accepted solution]

@Webskater, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I completely understand how frustrating it can be when instructions don’t match what you see on your screen, especially when you're just trying to do something as simple as printing a test page.
 

Let me help clarify the steps for printing a Print Quality Report using the HP Smart app for your HP ENVY 6032e All-in-One Printer on Windows 11.

Correct Steps to Print a Print Quality Report via HP Smart (Windows 11):

1. Open the HP Smart app on your PC.
2. Select your printer from the home screen.
3. Click on Printer Settings.
4. In the new window that opens, look at the left-hand menu and click on Tools.
5. Under Tools, select Printer Reports.
6. Now click on Print Quality Report.

This report will help you check alignment and print quality after installing a new cartridge.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support