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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello
Are you referring to the No. 2 light?
Please take a photo of No. 1 (the full screen display) to confirm the issue. Thank you.
HP Recommended
Hi @MPSpon
That could mean there is a paper jam inside paper tray and you need to verify.
1. Turn Off your printer, and also disconnect from power outlet the printer.
2. Open paper tray and check if there is paper jammed inside printer.
3. Load paper again.
4. Close the paper tray.
5. Connect your printer back again to the power outlet directly.
6. Press power button to turn on your printer.
* Click YES to say thank you,
* Click Accepted as Solution when question is answered.
Best regards,
ferRX.
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