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‎06-06-2021 02:13 PM - last edited on ‎06-06-2021 02:18 PM by

HP Recommended
Product: MFP M28w

Looking for suggestions on a wireless printer.

 

My HP wireless printer ONLY works when I connect with a USB cable.  This has to be the worst wireless printer I have ever owned.  When it was under warranty it usually took 45 minutes and several calls to reconnect to the WiFi.   The instructions and community support forum ALWAYS indicate that the customer fixes the problem on their own by connecting with a USB cable.

 

WORST WIRELESS device I have ever owned.

Best Buy is getting a customer today to buy a new wireless NOT an HP printer.  Horrible product.  Worse support.

4 REPLIES 4

‎06-07-2021 05:53 AM

HP Recommended

Hi @zenofile,

 

I'd like to help!

 

To assist better 

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. Are you trying to connect the printer to a home or public network?
  4.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎06-10-2021 07:17 AM

HP Recommended

1.  Mac and iphone

2. steady blue

3. home network - I set it up and it worked fine.   It just stopped working.  This happens if I don’t use the printer for more than a day

4.  5 GHz

 

i have already answered all of these questions plus the next set of questions you plan to ask. I have spent hours on your help site.   I don’t plan to spend days going back and forth on this forum.  It’s cheaper too and faster to go but a new Epson printer

 

 basically I am using my HP wireless printer on a usb cable. 

your support model is perfectly cheap for HP and a exceptionally painful for your customers. 

Was this reply helpful? Yes No

‎06-10-2021 07:35 AM

HP Recommended

You state 5Ghz wireless.  If you are connecting to a newer dual band router, that is likely the issue. Typically the dual band routers are using the latest 5Ghz standard and most printers have the older one. While they are supposed to be compatible,  reality is that compatibility is not perfect. In these cases I recommend setting the 2.4Ghz channel with a unique SSID and only allowing the printer to connect to that SSID. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎06-10-2021 07:40 AM

HP Recommended

Thanks.  But it worked fine for weeks.  No other changes.  Just stops working.  Then I have to cable up.  Reconnect to WiFi.  And it Works again.  Then just stops again. Then cable up, and repeat 

basically my wireless printer requires a wire. 

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