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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Most common cause of this is a mismatch between what the print job sent from the computer wants to print on and what the printer thinks is loaded. For example, you send a print job to the printer as a letter size document and you have tray 2 loaded with letter size paper but you did not set the paper tray settings on the printer to letter size. The printer then realizes that it cannot complete the job with the loaded paper so it asks you to load paper in tray 1. The same is true for paper type. The job is sent to print of HP Eco paper but you have plain paper loaded. I have seen cases where the default paper type on the driver defaults to HP eco type instead of plain paper. If you have not already done so, download the user guide from support.hp.com for help in making these settings.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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