Why won't printer work?

[scruggs]

trouble setting up the printer

[Hawks_Eye]

Hi @scruggs 

Welcome to the HP Support Community! We're here to help you get back up and running.

Got it—before we jump into solutions, let’s narrow down what’s happening with your setup. Printers can fail to work for very different reasons depending on the model, how it’s connected, and what environment you’re using. To get a clear picture:

• Printer details: What’s the exact model of your printer?
• Connection type: Are you trying to set it up via USB, Wi‑Fi, or Ethernet?
• System environment: Which operating system are you setting it up on? (Windows, macOS, Linux, etc.)
• Symptoms: When you say it “won’t work,” do you mean it’s not being detected at all, or it shows up but won’t print?
• Setup stage: Did you already install drivers/software, or are you stuck at the installation step?

Once I know these details, I can guide you more precisely without wasting time on irrelevant steps. What’s the situation on your end?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.